Why SmallPaws?

At SmallPaws we have fully air-conditioned/heated accommodation, 30 years of experience, serene ambiance, the time to engage, spacious well-maintained exercise areas, nurturing and enrichment, qualified staff who truly care for your cat.

We are open for private cat tours by appointment only from 11.00 am to 12.00 pm Tuesday through to Saturday during school term only.

Please call 02 9450 1579 or email  contact@smallpaws.com.au to make an appointment.

Caring for your cat

No, only cats from the same family share enclosures.

As we believe in the importance of exercise for your cat’s health and well-being, our cattery guests have complimentary access to one of our large exercise areas full of scratching trees, toys, logs and chairs for approximately 2 hours per day (we do not socialise cats unless they are from the same family). Every enclosure in the Apartment has an indoor and outdoor section connected with a cat flap, so even when it is not their turn to go in the exercise area, they can still enjoy the fresh air and overlook the exercise area and garden from the secured comfort of their Apartment.

All of our exercise areas have a covered roof.

All of our accommodation is heated and air conditioned.

Of course not, we love our older guests; many of them have been coming here since they were kittens. Our heated /airconditioned accommodation ensures that they are always at a comfortable temperature.

After 30 years of experience we can quickly tell if your cat is off colour. Our local vet is only a few minutes away and is ‘on-call’. We will advise you or your emergency contact person. If you prefer we can take your cat to your own vet an additional cost.

We do brush long-haired cats, but we have to charge a small fee for this service.

We do administer medications (excluding injections) and there is no additional charge. Please note that all oral medication for cats including tablets & liquids, must be able to be given in their food. Please ensure each medication is clearly marked with your pet’s name and dosage level.

*Please note we do not accept FIV positive cats or cats that have previously been diagnosed with Cat Flu *

Prices, Discounts & Cancellations

Our prices vary between peak and off-peak season, and the level of accommodation. All of our dog guests receive a complimentary Bondi Wash spa bath the afternoon before departure and a spritz of Harlow Harry cologne the morning of departure. We do not charge for the day of departure if your dog is picked up before 10:00 am. We do not charge extra to give your dog their daily exercise. However, it is possible to purchase extra ‘one on one’ playtimes, grooming and treats for your pet.

Please check our rates for accommodation and extra treats on our website.

For additional cats sharing the same room, we charge $25 per additional cat. For photos, video sessions and Playtime only one session is charged when the family pets are sharing the session.

Yes, we offer a 10% discount for stays of longer than 3 weeks during our off-peak season. For stays longer than 9 weeks please contact us for a personal quote.

Yes, we offer all Seniors a 10% discount for Apartment bookings during our off-peak season.

Off-Peak Cancellation Policy 

All bookings during the off-peak season require a non-refundable $100 deposit to be paid via a Bank Transfer or Credit Card within 24 hours to confirm your booking. If the deposit is not received within 24 hours your booking will not become active and will be cancelled. Once your deposit has been received, we will make your booking active and you will receive an automated confirmation email.

Cancellations of off-peak season bookings if cancelled within 7 days of the start date of your booking, the deposit will be forfeited. If cancelled with more than 7 days notice the $100 deposit will retain as a credit only. Credit is valid for 12 months from the start date of your booking.

Peak Season Full Payment Cancellation Policy

Full payment of a peak season booking (relevant to any booking during a NSW private or public school holiday period and all long weekends), must be made within 48 hours to confirm your booking. If payment is not received within 48 hours your booking will not become active and will be cancelled. Once full payment has been made there will be no refund or credits issued if the booking is cancelled or changed unless the Australian Federal Government introduces domestic and international travel restrictions as a direct consequence of Covid 19 or if minimum 3 months notice is given. If such restrictions are introduced, monies will be retained, and a credit given for an equal dollar amount. The credit is valid for a 12-month period from the issued date.

Peak Season Change-of-Date Policy

Once full payment of a peak season booking (relevant to any booking during a NSW private or public school holiday period and all long weekends)  has been made there will be no refund or credits issued for an early checkout unless the Australian Federal Government introduces domestic and international travel restrictions as a direct consequence of Covid 19 or if minimum 3 months notice is given. If such restrictions are introduced, monies will be retained, and a credit given for an equal dollar amount. The credit is valid for a 12-month period from the issued date.

Food

Cats in all levels of accommodation have a choice of Whiskers, Fancy Feast, Majesty, VIP Cat fresh meat, Tuna and Advance biscuits.

We understand, that many pets have special dietary requirements and requests. You are welcome to bring their special diets with them. We cannot offer a discount if you do supply your own food.

A common problem for all of us! We can organize a weight loss regime covering food and exercise for your cat whilst they are here.

Most guests are enjoying their food within a day or 2 of arriving. However, occasionally we have a cat that loses their appetite when they first come to stay. After 30 years of caring for cats, we know how to encourage our guests to relax and eat their food. We spend lots of time talking to them, making them feel safe and settled and of course we will always contact you if we feel we need to order in some special food to temp their appetite!

Arriving & What to Bring

We are proud to announce that we now have our very own Pet Taxi service starting from the 1st February 2023 running Monday to Friday for selected suburbs on the Northern Beaches and North Shore (we will be expanding our covered areas in the near future).

Please contact reception on (02) 9450 1579 for pricing or to make a booking.

We supply lots of comfy beds and blankets here for all of our guests. However, if your cat loves their bed, and finds it comforting, please bring it with them. We can’t guarantee that bedding will go home or come back in the same condition that it arrived (although we do try!). We do allow one bed/blanket and one toy per pet to be brought in. If you’re concerned, please purchase a bed from a discount store and have your cat use it a few nights prior to arrival. Their scent will then be on the bed and will still be a comfort to them.

We are proud to announce that we now have our very own Pet Taxi service starting from the 1st February 2023 running Monday to Friday for selected suburbs on the Northern Beaches and North Shore (we will be expanding our covered areas in the near future).

Please contact reception on (02) 9450 1579 for pricing or to make a booking.

You are welcome to bring one, clearly marked toy, but toys often ‘go walkabout’ and we can’t guarantee the toy will return home!

We require all cat guests to have a current F3 vaccination. If your pet has been recently vaccinated, or due to be vaccinated prior to arrival, this must be done at least 7 days prior to boarding.

We will ask to see your record of vaccination when you board with us.

Drop off times are:

By appointment only

Monday – Friday 7.30am – 2.30pm

Saturday 7.30am – 12noon

Pickup times are:

By appointment only 

Monday – Saturday  7.30am – 10.00am – no charge for that day.
Monday – Saturday  10.00am – 12.00pm – 1/2 day Daycare $17.50
Monday – Saturday  12.00pm – 3.45pm – Full Day Care $35

*OFFICE IS CLOSED SUNDAYS AND PUBLIC HOLIDAYS

Inspections are welcome Monday to Saturday 11 am – 12 noon during the school term only.

  • A copy of the latest, up to date vaccination record from your vet
  • Medications(if necessary)
  • Bedding (only one bed/blanket and one toy if you think it will help your pet to settle in, but nothing too precious!)
  • Emergency contact telephone number or email for when you are away
  • If you have a complicated medication/feeding routine please bring typed instructions.
  • Your pet!

Office Hours

Our office is open:

Monday to Saturday 7:30 am – 4 pm

CLOSED SUNDAYS AND PUBLIC HOLIDAYS

Inspections are welcome Monday to Saturday 11 am – 12 noon during the school term only – by appointment only.